Frequently Asked Questions (FAQs)
Choosing a child care and early education centre
Finding the perfect child care centre is no easy feat. There’s a lot to consider, including location, price, waiting lists and the general ‘vibe’ of the centre. So how can you be confident you’ve made the right decision?
Early Learning Services offers the following:
We also do monthly check-ins to review the availability, and you will receive a text message confirming if you’re still happy to remain on the waitlist each month. When spots do become vacant, we will give you a call to tell you the good news!
If you would like to get an update at any point, you’re welcome to reach out on our Web Chat or give us a call. Our Family Support team can also help you find more centres near you, with the same offerings at the centre you are interested in that have immediate availability.
Attending a child care and early education centre
All child care and early education centres abide by educator to child ratios as determined by the National Quality Framework (NQF). The below table outlines the minimum ratios followed by our centres.
|Age of children||Educator to child ratio||Applies|
|Birth to 24 months||1:4||All states and territories|
|Over 24 months and less than 36 months||1:5||All states and territories excluding VIC|
|Over 36 months up to and including preschool age||1:11||ACT, NT, QLD, VIC|
|1:10 for centre-based services other than a preschool
1:10 for disadvantaged preschools
1:11 for preschools other than a disadvantaged preschool
2:25 for children attending a preschool program
|Over preschool age||1:15||NT, QLD, SA, TAS, VIC, NSW|
(or 1:10 if kindergarten children are in attendance)
Otherwise, for babies, be sure to include: nappy rash cream, dummies, bottles and teats, comfort toy or blanket, sun hat, three spare outfits, spare socks, a jumper and a plastic bag for wet clothes.
For toddlers and preschool or kindergarten aged children, start with: Spare underwear, water bottle or sippy cup, sun hat, closed-toe shoes, two spare outfits, spare socks, a jumper and a plastic bag for wet clothes.
Plus anything else your individual child may need, such as breast milk, a sleeping bag, dummies, medication.
When you arrive at the early education and child care centre, sign your child in and be sure to greet their educators warmly. If your child sees that you have a good relationship with them, they’ll be more likely to trust them too.
You’re always welcome to call anytime during the day to check on your child’s wellbeing and progress! You’ll also receive daily updates and photos detailing your child’s learning and development on our all in one family app.
Settling in to child care only takes a few days for some children, while for others it might take longer. Rest assured that our team will work closely with your family to ensure the process is as smooth and enjoyable as possible. You can read more on how to prepare for Your childs first day
The child care and early education centre will:
- Administer first aid that is appropriate for the injury sustained by the child, as guided by the Educators Senior First Aid Training and Administering First Aid Centre Policy.
- Notify you as soon as possible.
- Ensure that further medical attention is recommended to the families in instances where the child’s injury is such that medical attention is required but does not require emergency medical treatment (e.g. Ambulance).
- Please call the early education and child care centre on the direct phone line and notify them as soon as possible, including the estimated arrival time, so that appropriate arrangements can be made.
- Alternative food will be offered to your child when possible. Families can supply food if there are specific requirements.
Public holidays are charged at the normal daily fee. Families will be eligible for the Child Care Subsidy (CCS) for public holidays if they have not exceeded allowable yearly absences.
We offer 9-hour, 10-hour and 12-hour Flexible Hours sessions. Find out more about optimising your child care subsidy hours here.
Under the Child Care Subsidy (CCS), families are allowed 52 absence days per child, per financial year. These can be taken for any reason, including public holidays and when children are sick, without the need for families to provide documentation.
Absences should only be claimed when care would have been provided if the child was not absent, and the family has been charged a fee for the session of care. CCS is only payable for absences submitted before a child has started at a service, or after a child’s final day of actual attendance at a service, under limited circumstances.
We are proud of our reviews
"Really love this place. As soon as my son sees the centre he gets very excited! The centre is very clean, the staff are super attentive and caring. They really make the children feel safe and welcomed and create a very warm environment.."
First Grammar Bankstown
"I highly recommend First Grammar Belmore for other parents. The educators are incredibly caring and attentive. They always communicate and highlight things that I need to be aware of. The premise is clean, and there are always different activities every day which stimulate the whole child’s developmental aspects."
First Grammar Belmore
"We could not be happier with the love and care given at First Grammar Castle Hill. They have welcomed our son with open arms and his social skills and speech has progressed enormously since he started in September. Highly recommend the centre!"
First Grammar Castle Hill
"First Grammar Fairfield is the best! My son has been attending the childcare since he was fifteen months, He has been in both of the baby and toddlers room. The staff are so caring, so attentive and always happy. Even though on the weekend, he wants to go to childcare than at home, he loves his teachers and his friends. Feels like home. "
First Grammar Fairfield
"The staff are all very experienced and really lovely. My daughter absolutely loves attending and is so happy to see the educators and her friends. She has dietary requirements which was a stress for me but has always been well managed here. I love the daily updates through an app so I can see what she's been up to, know what she's had for lunch etc. Highly recommend the centre!"
First Grammar Epping
"I sent my 2 little ones to First Grammar Green Point because we rented around the corner. We’ve since moved a few suburbs away and although it is now in a different direction, I continue to send my little ones there because the staff are genuine."
First Grammar Greenpoint